Which of these four levels or approaches to solving problems best describes you?
The first level or approach to problem-solving is based on encouraging your team by saying, “My door is always open…call me when you need me.” You are always available and helpful but in a reactive way. Reps still need to yell “Fire” to get anybody’s help.
The second level is when you act in a more preventative way by holding regular team meetings to discuss significant problems or challenges being faced by your team and to develop action plans of how to minimize these problems when they do occur.
The third level or approach to better problem-solving is to be more predictive. By reviewing sales reps’ plans for next week, you’re able to identify or predict where they are likely to have the greatest challenges, and then help by role-playing so you can work to perfect their responses to any common problems..
The fourth, and ultimate level of problem-solving is when you implement condition-based monitoring. You do this by monitoring call reports, action items listed in your CRM system or any territory financial reports The goal is to identify and isolate potential challenges that might not even have been discovered yet by your rep.
Join me as I talk about how you can become a stronger coach and leader of your team, by becoming more of a fourth-level problem solver based on monitoring conditions and then taking proactive action that you initiate. Think this plan might help your team to sell even more?