Sales Management Articles

Are your customer support efforts frustrating your customers?

Graphic showing Jim Pancero in an archway with the text, "Are your customer support efforts frustrating your customers?" on the right

There’s an old sales term of “under-promise and over-deliver” to help make sure we are impressing our customers and satisfying their concerns. Are you, like too many other businesses today, not following this “under-promise / over-deliver” philosophy?

Are your customer support efforts frustrating your customers? MORE »

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