When a customer complains, are your team members asking “What did we do?” (A “Single Enterprise” approach) or “What did they do?” (A “Siloed” approach)?
Most businesses today have a number of individual departments supporting a customer. But in too many organizations, each department is functioning more as an independent silo, where there’s little communication between departments about what is going on with that customer.
What can you do to make sure you truly have a team supporting your customers as a single enterprise, and not as a bunch of independent silos?
Join me as we talk about how you, as the leader, can help your team become more of a single enterprise so you have a stronger impact and more stable relationship with your customers…so you can sell even more!