Do your delivery drivers and service technicians spend more time in front of your customers than your sales reps? And how many of your established drivers and repair people have better rapport with your buyers than your reps do?
Are you and your team taking advantage of your drivers and service techs to further your persuasive customer support? Most companies have done little to include their drivers and techs into their service and support philosophy. When was the last time you helped your drivers and techs with any persuasive training? How to handle an upset customer? Or how to look for competitive selling opportunities so they can alert the salesperson on the account to follow up and hopefully win more business?
When properly trained and coached, your drivers and service techs can become more proactive tools to improving your support and customer satisfaction. Your drivers and service techs could be part of your secret weapon to better serve your customers. Join me as I share how you can make your drivers a more proactive component of your sales team…so your team can sell even more!