As a sales consultant and trainer, I see the majority of sales reps today are merely functioning as reactive order-takers asking the same servicing questions until their buyer switches to a lower-priced competitor. But it doesn’t have to end this way!
Learn the problems with the four questions most of your reps ask on every call. And learn the four levels of service and how your team can move into the “Impressive” and “Amazing” service levels with your best customers. In my posting I mention my video you can use to help your service team members see how everyone can do a better job building loyalty within your customers. You can find this free 10 minute YouTube video by searching by my title “How can we improve our customer service,” by going to my “2SellMore” YouTube channel, or by just using this link www.youtube.com/watch?v=I-Hb3BaChgM.