Jim Pancero

Are your customer support efforts frustrating your customers?

Graphic showing Jim Pancero in an archway with the text, "Are your customer support efforts frustrating your customers?" on the right

There’s an old sales term of “under-promise and over-deliver” to help make sure we are impressing our customers and satisfying their concerns. Are you, like too many other businesses today, not following this “under-promise / over-deliver” philosophy?

Are your customer support efforts frustrating your customers? MORE »

Any of your reps afraid to ask for the order?

Graphic showing Jim Pancero in an archway with the text, "Any of your reps afraid to ask for the order?" to the right.

Too many salespeople are afraid to ask for the order. They’re either afraid they’ll seem too pushy or they don’t know the steps to getting a buyer to say yes.

The close is not the most critical step in the selling process, especially when you’re successful implementing the first steps of their call.

Any of your reps afraid to ask for the order? MORE »

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