Sales Training Articles

Are your customer support efforts frustrating your customers?

Graphic showing Jim Pancero in an archway with the text, "Are your customer support efforts frustrating your customers?" on the right

There’s an old sales term of “under-promise and over-deliver” to help make sure we are impressing our customers and satisfying their concerns. Are you, like too many other businesses today, not following this “under-promise / over-deliver” philosophy?

Are your customer support efforts frustrating your customers? MORE »

Any of your reps afraid to ask for the order?

Graphic showing Jim Pancero in an archway with the text, "Any of your reps afraid to ask for the order?" to the right.

Too many salespeople are afraid to ask for the order. They’re either afraid they’ll seem too pushy or they don’t know the steps to getting a buyer to say yes.

The close is not the most critical step in the selling process, especially when you’re successful implementing the first steps of their call.

Any of your reps afraid to ask for the order? MORE »

Are your trusted advisor sales reps selling like slimeballs?

Graphic showing Jim Pancero in an archway with the text, "Are your trusted advisor sales reps selling like slimeballs?" on the right.

Today’s video talks about Trusted Advisors vs. Slimeballs. It’s an idea from a good friend and fellow sales trainer Jeff Slutsky from Kansas City. Your reps will better position themselves as trusted advisors when they spend more time lowering resistance and asking questions…so they can sell even more!

Are your trusted advisor sales reps selling like slimeballs? MORE »

Are you helping your sales managers become stronger coaches and leaders?

Graphic showing Jim Pancero in an archway with the text, "Are you helping your sales managers become stronger coaches and leaders?" on the right.

The reality over decades of research is that people coached by somebody more skilled tend to have the fastest improvement in those skills. Your job as the coach and leader of your sales team is to help strengthen and improve the skills of all members so they can sell even more.

Are you helping your sales managers become stronger coaches and leaders? MORE »

Could “Blitz Days” increase your team’s prospecting success?

Graphic showing Jim Pancero in an archway with the text, "Could “Blitz Days” increase your team’s prospecting success?" on the right.

How much new business prospecting is your team attempting? Most are not doing enough until pushed by their managers. When was the last time your reps searched online for new companies or did any background research on identified new prospects to see if they could be a potential fit for your company?

Could “Blitz Days” increase your team’s prospecting success? MORE »

How many of your reps follow a “Ready – Fire – Aim” selling philosophy?

Graphic showing Jim Pancero in an archway with the text, "Are your reps guilty of 'Ready – Fire – Aim?'" to the right.

Today’s video discusses the challenges following a “Ready – Fire – Aim” selling approach. Doesn’t it make sense that more research and learning more about your prospect (and more than your competition) before you start firing/selling could help you sell even more?

How many of your reps follow a “Ready – Fire – Aim” selling philosophy? MORE »

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