Today you can’t just give customers what they ask for…you have to do more. How are you improving the service you offer your buyers?
You can improve your customer service (in addition to maintaining a quality product)… by being more of an initiator than a responder, more proactive than reactive.
Most only offer reactive service. If I call and ask for help…you’ll fix my problem. But if you’re not offering any proactive effort, there’s a good chance I won’t see anything special in your service. The more predictive you can be solving their problems, the more impressed and amazed they’ll likely be with your help.
What can you do to be more proactive in the service and support you offer? Can your team be more of an initiator, calling customers on a regular basis and asking how you’re doing?
Today’s video talks about the most important key to impactful customer service today…and how you and your team can increase your competitive service advantage so you can sell even more!