I’ve recently changed two vendors. I called and cancelled with customer service. They thanked me for calling but didn’t ask any follow-up questions other than the reason I was leaving (to enter into their computer system).
I was leaving these suppliers because I wasn’t happy with what they were doing. But nobody called me back to ask why I was leaving and to try and save my business.
What are you doing to follow up with customers leaving to do more in-depth research asking “What could we have done better?” “How could we have been more competitive doing more to satisfy what you are wanting?”
Only by asking buyers who are not satisfied will you be able to keep them from leaving and improve your service levels for all your buyers.
Join me in today’s video as we talk about how you can be more proactive if and when a customer calls to cancel…so you can hopefully save their business so you can sell even more!