Are your customer problem resolution skills as strong as Disney’s?
I was speaking at a conference at a Disney hotel in Orlando. As my cab pulled into the hotel, the hotel valet got into an argument with my driver over who should pull my bags out of the cab.
As I checked in at the front desk I shared the confrontation between their valet and my cab driver. I wasn’t expecting anything, I just thought they’d want to know a castmate needed more training.
The authors did research on the best personality styles for a sales rep to have to be successful and win the most business.
Are your customer problem resolution skills as strong as Disney’s? MORE »








